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withdrawal RESET PIN

FREQUENTLY ASKED QUESTIONS


HOW DO I REGISTER WITH BETLION?

 
WEB
2. Click the "Register" button on the home page and fill in your details.
3. On successful registration, you will receive PIN via SMS.
 
SMS and USSD
 
1. SMS JOIN to 8282 or Dial *282#
2. On successful registration, you will receive PIN via SMS.
 
Automatically Register via Instant Deposit
You can automatically register simply by depositing to BetLion using the following codes:

SMS the following: D#Amount or Deposit#Amount to 8282
Example: D#20000
You will receive a prompt to enter your Mobile Money PIN
Note: The code is not case sensitive
Or
Dial *282# and follow the prompts below:
1. Deposit
1.1. Enter Amount
1.1.1. Enter Mobile Money PIN
NB: Your account should be credited instantly. However, in rare circumstances, it may take up to 30 minutes. Please contact us if your deposit does not reflect within 30 minutes. Helpline: +256 200 320 228, Email: helpug@betlion.com
On successful deposit, you will receive PIN via SMS.

Please note;
When asked for your mobile number please use the one linked to your Mobile Money wallet.

 

HOW DOES THE WELCOME OFFER WORK?

 

This welcome offer is available to everyone who registers with BetLion.

Simply register with BetLion and place a bet of any kind and we will award you a 3000 Jackpot Token PLUS you will also receive a UGX 1000 to 5000 Deposit and Bet Match!

To redeem this offer, either deposit money to BetLion or SMS the word JOIN to 8282 or visit www.betlion.com/register to register.

For full details, see HERE

 

HOW CAN I USE MY FREE BET?

 

BetLion runs different promotions that may offer “free bets.” Below is a guide on how to access and use your free bets.

To use your Free Bet on web, make your match selections, go to your betslip on the bottom right corner and select Freebets at the bottom of the betslip.

To use your Free Bet via SMS, send the following to 8282; GAMEID#Prediction#FBAmount i.e 5678#1#FB1000

For more details on free bets, click HERE

 

HOW TO DEPOSIT

 
WEB


1. Enter the amount you would like to deposit and click "DEPOSIT" to confirm.
2. You will receive an approval request (PIN Prompt) on your mobile phone to enter your Mobile Money PIN.
3. Your account will be credited instantly after you enter your PIN.
NB: If you do not receive an approval request within one (1) minute, for

MTN
1. Dial *165# to approve
2. If there is no pending approval, dial *282# to manually deposit.
3. Select option 1.Deposit
4. Enter Deposit Amount
5. Select option 1.Confirm
6. Enter your Mobile money PIN and press “SEND”

AIRTEL
1. Dial *282# to manually deposit.
2. Select option 1.Deposit
3. Enter Deposit Amount
4. Select option 1.Confirm
5. Enter your Mobile money PIN and press “OK”
NB: Your account should be credited instantly. However, in rare circumstances, it may take up to 30 minutes. Please contact us if your deposit does not reflect within 30 minutes. Helpline: +256 200 320 228, Email: helpug@betlion.com.

 
USSD


1. Dial *282#.
2. Select option 1.Deposit
3. Enter Deposit Amount
4. Select option 1.Confirm
5. Enter your Mobile money PIN and press “SEND”

 
SMS

SMS the following: D#Amount or Deposit#Amount to 8282
Example: D#20000


Note: The code is not case sensitive

WHAT IS THE MINIMUM DEPOSIT AMOUNT?

The minimum deposit for both MTN and Airtel is UGX 500.

WHAT IS THE MAXIMUM DEPOSIT LIMIT PER DAY?

The maximum daily deposit limit for MTN is UGX 7,000,000

The maximum daily deposit limit for Airtel is UGX 12,500,000

HOW DO I BET ONLINE?

Enjoy betting on your PC or mobile device


1. On our homepage, you will find a list of games available to bet on.
2. To place your bets, click on the odds beside the selection of your choice and it will be automatically added to the bet slip (The betslip can be found on the bottom right corner for mobile and top right corner for desktop)
3. If you would like to bet on other bet types such as under/ over, click on the button to the right of the odds. This is shown as +52. The number represents the number of additional types of bets available
4. Once you have chosen all of your bets, input the amount on the betslip and click “BET NOW”.

HOW DO I PLACE A SINGLE BET ON SMS?

You can bet on all events that have Game IDs, via SMS.

Game ID

Event

1

 X

2

61762

Man City v Barcelona

3.10

3.30

1.80

Home Win = (1), Draw = (X), Away Win = (2)


To bet on a single bet, use this procedure;


SMS to 8282 the Game ID, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e. GameID#Prediction#Stake


Example "61762#2#5000" is the bet for Barcelona to win Away for a stake of UGX 5000.
"61762" = Game ID, "2" = represents an Away outcome and, "5000" is the bet amount.

You will receive a confirmation SMS message:
Bet Placed Ref - BET-66745 / UGX 5000.00 on Barcelona @ 1.80 to win 9000 UGX Bal 1000 UGX. www.betlion.com

A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the odds by the stake. (e.g. 1.80*5000 = 9000).

 

HOW DO I PLACE A SINGLE BET ON SMS ON OTHER MARKETS OTHER THAN 1X2 VIA SMS? 


• On the website, view other available markets by clicking on the + icon next to the 1x2 market for each game. This will give you the odds for different markets. You can bet on each of these markets/ outcomes for each game with a Game ID.


• To bet on these different outcomes, SMS the code: “GameID#Outcome#Stake” to 8282
Where “61762” is the Game ID, "Outcome code" represents the chosen market and "Stake" is the bet amount.

WHAT MARKETS AND MARKET CODES FOR SMS BETTING ARE AVAILABLE ON BETLION?

Markets

Market Codes

Explanation

Example

Match Result

1 or X or 2

Home team win

 61762#1#1000
 Both Teams To Score (Goal Goal)  GG or NG  Both teams will score  61762#GG#1000
Over/Under 2.5 OV2.5 or UN2.5 3 or more goals in the match 61762#OV2.5#1000
Over/Under 2.5 half time OHTG2.5 *  
  UHTG2.5 *  
Double Chance DC1X Home win or the match will end in a draw 61762#DC1X#1000
  DC12 Home or Away win 61762#DC12#1000
  DC2X Away team win or the match to end in a draw 61762#DC2X#1000
Draw No Bet DNB1 *  
   DNB2 *  
Handicap 0:1 HC01FT1 *  
  HC01FTX *  
  HC01FT2 *  
Handicap 1:0 HC10FT1 *  
  HC10FTX *  
  HC10FT2 *  
Asian Handicap HC#1.0#1 Win = Win, Draw = Win, Lose by 1 = Stake Refund, Lose by 2+ = Lose 61762#HC#1.0#1#1000
  HC#1.0#-1 Win by 2+ = Win, Win by 1 = Stake refund, Draw = lose, Lose = Lose 61762#HC#1.0#-1#1000
Half Time / Full Time HF1-1 Home team to be leading at halftime and to win the game at full time 61762#HF1-1#1000
  HF1-X Home team to be leading at halftime and the game to be drawn at fulltime 61762#HF1-X#1000
  HF1-2 Home Team to be leading at halftime and then away team to win the game at full time 61762#HF1-2#1000
  HFX-1 Game to be drawn at half time and the home team to win at full time 61762#HFX-1#1000
  HFX-X Game to be drawn at half time and to end in a draw at full time 61762#HFX-X#1000
  HFX-2 Game to be drawn at half time and the Away team to win at full time 61762#HFX-2#1000
Odd/ Even OD or EV Total goals to be odd 61762#OD#1000
First Half Result 1H#1 or 1H#X or 1H#2


Home team to win at half time 61762#1H#1#1000
Correct Score CS Correct score after full time (Final score is 1 - 2 in example) 61762#1H#CS1-2#1000
3 Way First Half 1H 3 Way First Half (Home team to win the first half of the game) 61762#1H#1#1000
3 Way Second Half 2H 3 Way Second Half (Home team to win the second half of the game) 61762#2H#1#1000
Half Time Correct Score 1H#CS Correct score at half time (Score at half time is 1 - 2 in example) 61762#CS1-2#1000
Total Goals Exactly GE Exact total goals in the game (Total goals is 5 in example) 61762#GE5#1000
Place a Jackpot Bet JP#1111XX212212X2XX Placing a Jackpot bet on 13 game Jackpot (16 predictions of the pre-determined games) JP#1111XX212212X2XX
Place a Jackpot Bet with a Jackpot Free bet JP#1111XX212212X2XX#FB Placing a bet on 13 game Jackpot (16 predictions of the pre-determined games) using a Jackpot free bet JP#1111XX212212X2XX#FB

HOW DO I PLACE A MULTIBET ON SMS?

You can bet on all events that have Game IDs, via SMS.

Game ID

Event

1

X

2

61762

Man City v Barcelona

3.10

3.30

1.80

78762

Liverpool v Arsenal

2.00

3.40

3.20

79913

Chelsea v Man Utd

2.40

3.30

2.10

Home Win = (1), Draw = (X), Away Win = (2)

To place a multibet, use this procedure;

Step 1.

SMS to 8282 the Game IDs, your prediction of the game outcome in 90 minutes & the amount you wish to bet i.e.
“GameID#Outcome#GameID#Outcome#GameID#Outcome#Stake” for up to 20 games .


Example "61762#2#78762#1#79913#X#1000" is the bet for Barcelona to win Away, Liverpool to win at Home and; Chelsea and Man Utd to draw, for a stake of UGX 1000.

Step 2.

A bet is deemed to have been placed once the Bet ID has been issued.
The winnings are calculated by multiplying the total odds by the stake. (e.g. 1.80*2.00*3.30*1000 = 11880).
The maximum number of games allowed on a multi-bet are 20 (twenty).

HOW DOES THE WEYAGALE NE BETLION WORK?

This offer applies to any customers (Non - VIPs) who place 5 bets in a calendar week that meet the following requirements i) a multiple bet of 2 selections or more ii) Minimum collective odds of 2.0 iii) Bet placement specifically on football!

The 5 qualifying bets must be placed and settled within this qualifying period.

The Calendar week qualifying period is 02:00am Monday until Midnight on Sunday.

For full terms and conditions for Weyagale Ne BetLion promotion, click HERE

HOW DO I GET GAME IDs ON SMS?

To start receiving match codes on SMS, send the word Games to 8282. You will start receiving highlighted games within 24 hours via SMS, at no cost.

WHAT IS THE MAXIMUM I CAN WIN?

The maximum amount that you can win per betslip is UGX 200,000,000.

WHAT IS THE MINIMUM BET AMOUNT?

The lowest amount you can bet with is UGX 1,000.

HOW DO I WITHDRAW ONLINE?

1. Once logged in, go to the account menu which can be accessed via the icon to the right of the deposit button.
2. Click on withdraw which can be found halfway down the list of options.
3. Enter the amount you would like to withdraw (Minimum is UGX 5,000).
4. Click the WITHDRAW MONEY button and the requested amount will be sent to your mobile money account instantly.

HOW DO I WITHDRAW VIA SMS?

To withdraw via SMS, send the following code: “WD#Amount#PIN” or “Withdraw#Amount#PIN” to 8282.
Where PIN is your BetLion account PIN.
Example: “WD#5000#1234”
You will receive a confirmation message when your Mobile Money account has been credited.
BetLion does not charge for withdrawals. Minimum withdrawal is UGX. 5000.

WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER TRANSACTION?

The maximum withdrawal limit per transaction UGX 1,500,000.
There is the opportunity to withdraw more than UGX 1,500,000 i.e. up to UGX 5,000,000 but this will be subject to payment processing checks.

WHAT IS THE MAXIMUM WITHDRAWAL LIMIT PER DAY?

The maximum withdrawal limit per transaction for MTN is UGX 7,000,000.

The maximum withdrawal limit per day for MTN is UGX 15,000,000 (mobile wallet holding limit)

The maximum withdrawal limit per transaction for Airtel is UGX 5,000,000.

The maximum withdrawal limit per day for Airtel is UGX 12,500,000 (mobile wallet holding limit)

HOW DO I RESET MY PIN VIA SMS?

To reset your pin, send the word PIN to 8282. A new PIN will be sent to you via SMS.

HOW DO I RESET MY PIN ONLINE?

To reset your pin, simply click on the Reset PIN button on the top left corner of the website and input your registered number.

HOW DO I CHANGE MY PIN ONLINE?

You can change your onetime PIN to any 4-digit PIN of your choice by following the steps below:
i. Go to the My Account menu
ii. Click on Change PIN.
iii. Enter your current PIN
iv. Enter and confirm new PIN
v. Click on “CHANGE PIN”

HOW DO I CHECK MY BALANCE?

To check your account balance, send the word “Bal” to 8282 via SMS.
You will receive a message with your balance:
Dear Customer, your account balance is UGX 2,778

HOW DO I PLAY THE JACKPOT?

You can play the jackpot online or via SMS. Each Jackpot ticket is UGX 3,000.
The Cranes jackpot has 13 jackpot games and 3 reserve games. The reserve games are used in case one or more of the main jackpot games is cancelled, abandoned or postponed. They will be used in the respective order to replace the cancelled, postponed or cancelled game(s).

To play via SMS, send the following code:
"JP" and the 16 predictions of the pre-determined games to 8282
i.e. “JackpotID#OutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcomeOutcome”

Example: “JP#21111XX212212X2XX
Where “JP” is the Jackpot ID and “1111XX212212X2XX” represents the predicted outcomes from the first game to the 16th game, in that order.
Home Win = (1), Draw = (X), Away Win = (2)

You will receive a confirmation message via SMS:
BET: 2516 You placed JackPot JP#1X22222XXXX11 Amount: UGX3000 Pos.WIN: UGX150,000,000 Bal: UGX1780
To play online: log into your account, navigate to the jackpot tab (on the side menu if using mobile and top left corner if you are on a computer). Make your selections then click on PLACE JACKPOT BET.
You can also make random selections by clicking on LUCKY DIP
Or select all the favorites (teams with the lowest odds) by clicking on SELECT FAVORITES.
You are a winner when all your 13 predictions match with the games’ outcomes.
The main Jackpot prize and Bonuses are shared equally amongst all winners.

NOTE: If any game among the 13 jackpot matches used to determine the prizes are cancelled/postponed, they will be replaced by those listed as “reserves” in the order of appearance on the reserve list.

One of the 13 Matches – 14
Two of the 13 Matches – 14 & 15
Three of the 13 Matches – 14, 15 & 16
In the event of four or more matches being cancelled or postponed, the complete Jackpot will be deemed void and all stakes refunded to player accounts.
9 /13 correct selections will be awarded a Jackpot ticket to use in the next Jackpot (Free Bet)

The prize pool allocation is as follows:

WHAT IS CASH OUT?

Worried about the final game in your multiple? Worried that a team is not playing as you predicted? We got you covered JUST CASH OUT!


Cash Out is an innovative real-time feature that allows you more control over your bets and offers an opportunity to take a return before an event has finished.


With Cash Out, you no longer have to wait for your bet to reach its natural conclusion; you have the opportunity to track your selections and Cash Out at a point of your choice guaranteeing yourself a return.

When can I Cash Out?
Live Cash Out

You can Cash Out during the game. This feature allows in-play Cash Outs on pre-game bets. Imagine that 7 legs of your 8-team multiple have come through, but in the final game, your team is losing at half-time. You can Cash Out live and make sure you end up with a return.

Pre-game Cash Out

This gives you the ability to collect your return before all the games in your multiple bets have been settled. Your multiple bet looks set to come through with one game to go, and then something that creates uncertainty of your team choice winning happens. Choose to Cash Out before the game and collect your return.

How can I Cash Out?

Online Cash Out

Simply login to your account and select your profile, choose “Cash Out” and you will see all the bets that can be cashed out immediately.
Please note that bets placed with Bonus Funds or free bets cannot be cashed out.

How much will my return be?

Your Cash Out amount depends on the likely outcome of your bet. The more likely it is to come through, the greater the amount you can Cash Out.

What events can I Cash Out on?

You can only cash out online on PC or mobile. Events that can be cashed out have a gold coin icon beside them, when you click into the game.

WHAT ARE YOUR HOURS OF OPERATION?

Our website is open to playing 24 hours a day, 7 days a week, 365 days a year. Our customer care support channels are open 24/7. Should you wish to speak to a customer care agent, the lines are open 24 hours a day too.

HOW CAN I CONTACT BETLION?

Helpline: +256 200 320 228
Contact form: Log in to your account, click contact us on the home page and send your query
Email: helpug@betlion.com
Facebook: www.facebook.com/BetLionUg
Twitter: @betlionUG

CAN I CHANGE MY PHONE NUMBER?

Unfortunately, you cannot change the phone number used during registration by yourself. However, if you must change it then you have to contact our friendly support team who will take you through a series of security verification questions before recommending the change.
To change your number, you must have zero balance on your account.

CAN I OPEN MORE THAN ONE ACCOUNT WITH BETLION?

Yes, you can open more than one account but only if you are using separate mobile money registered phone numbers.

WHAT ARE THE REQUIREMENTS FOR OPENING A BETLION ACCOUNT?

You must be 25 years or over and have a mobile money registered phone number (MTN or Airtel or Africell)

 

PLAY FAQs


WHICH SPORT CAN I BET ON?

You can bet on the following sports:
• Football
• Basketball
• Rugby League
• Rugby Union
• Tennis
• Golf
• Darts
• American Football
• Baseball
• Boxing
• Handball
• Ice Hockey
• Motor Sports
• Volleyball

WHAT IS THE MAXIMUM STAKE FOR A BET?

The maximum stake depends on which game you bet on and which tier it falls in. The more high profile the match, the more money you can stake on it.
For example, Premier League and World Cup matches, you can stake up to UGX 10,000,000 on 1 X 2 whereas for lower level matches, the maximum stake is reduced.

WHAT IS A VOID BET?

“Void Bet” translates to a nil or invalid bet. This occurs if the required stake is not transmitted in full before the event commences or an event is postponed or cancelled; or when it has started but not finished within the period specified in our policy. In the case of cancellation or postponed event, there is always a 48-hour wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out

WHAT IS LIVE BETTING (IN PLAY BETTING)?

Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance to the course of the actual event, offering double excitement as you get to monitor the event during play.

WHAT IS BETPAKA?

Betpaka is the name we at BetLion give to the incredible odds boosts and value that we offer our players. For more information, click HERE

WHAT IS SECOND CHANCE?

Second Chance is a promotion that enables you to get your stake back if 1 selection in your 5+ multiple bet loses. For more information, click HERE

WHAT IS ASIAN HANDICAP?

Please refer to the betting Rules HERE

Number of Games Payout
13/13 Advertised Pool
12/13 UGX 25,000,000
11/13 UGX 5,000,000
10/13 UGX 1,000,000
09/13 Freebet to be used on the next Jackpot (1 week validity)